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Communication and Culture / CLIL (Unit 4) SVIP
Choose the expressions that are used to make complaints.
A: Excuse me, __________ the delay in service. We've been waiting for an hour.
B: We are very sorry for the inconvenience.
A: __________ the dirty room. It hasn't been cleaned properly!
B: I'm sorry. We will have it cleaned immediately.
A: Excuse me. I'm afraid there's a problem with the bill. I was overcharged for my meal.
B: __________ Let us correct that for you.
A: Excuse me. I'm afraid there's a problem with the Wi-Fi. It's not connecting.
B: __________ We will look into the issue right away.
A: Excuse me. We've been waiting for our food for over an hour.
B: __________
A: Excuse me. The air conditioning in my room isn't working. It's very hot.
B: __________ We will send a technician right away.
A: I'm afraid my order was wrong. I asked for no onions, but there are onions on my burger.
B: __________
A: Excuse me. My laundry hasn't been returned yet, and it's been two days.
B: I'm sorry. __________
A: Excuse me. I've been waiting for my food for over an hour.
B: __________ The kitchen is extremely busy tonight.
A: The noise from the construction next door is driving me crazy!
B: __________ We will speak to the construction crew.
A: I can't believe how bad the traffic is! It's making me late for my meeting!
B: __________ Many people are facing the same issue today.
Complete the conversation using the expressions given.
Manager: Good morning, I'm the manager.
Customer: Hi. I bought this shirt yesterday, but when I got home, I noticed it had a tear in it.
Manager: Let me take a look.
Customer:
Manager: I apologise for the inconvenience. Would you like to exchange it for a new one or get a refund?
Customer: I'd like to exchange it, please.
Manager: I'll get a new shirt for you right away.
Customer: Thank you.
Manager: Here's the new shirt. We apologise again for the inconvenience. Is there anything else I can help you with?
Customer: Thank you for your help.
Manager: You're welcome. Have a great day!
(Kéo thả hoặc click vào để điền)
Complete the conversation using the expressions given.
Customer: Excuse me, could I speak to the manager, please?
Waiter: Of course. I'll get the manager for you right away.
Manager: Good evening, I'm the manager. How can I assist you today?
Customer: Good evening. my meal. I ordered the steak medium rare, but it came out well done.
Manager: I'm very sorry to hear that. your table number or show me the dish?
Customer: I'm at table 5, and here is the steak.
Manager: Thank you for showing me. the mistake. Let me have the kitchen prepare a new steak for you right away.
Customer: Thank you. that.
Manager: You're welcome. to let us know if there's anything else we can do to make your dining experience more enjoyable.
(Kéo thả hoặc click vào để điền)
a. I think it's because of all the construction on Main Street.
b. It's been a nightmare getting to work every morning.
c. It's been going on for months.
d. I agree.
e. I'm sorry for the inconvenience.
f. I just hope they finish the construction soon.
Write letters a – f in the blanks 1 – 5 to complete the conversation. There's ONE extra letter.
Sam: Hey, have you noticed how bad the traffic has been lately?
Amy: Oh, absolutely. (1)
Sam: I know, right? It took me an extra 30 minutes just to get to the office yesterday.
Amy: Same here. (2)
Sam: Yeah, and it seems like they're not making any progress. (3)
Amy: Exactly! And the worst part is that it doesn't look like it's going to get better anytime soon.
Sam: (4) I wish the city would at least provide better updates or a timeline for when it will be finished.
Amy: Totally. I've even started leaving the house earlier, but it doesn't seem to help much.
Sam: Me too. (5)
About ten thousand years ago, the first cities began to form in places with fertile land near rivers, such as Mesopotamia and Egypt. People started growing crops and could settle in one location instead of constantly moving to find food. Rivers made it easier for them to trade with neighbouring communities.
Cities attracted people because of the opportunities for trade, education, and work. However, urbanisation is a relatively recent development. Until 250 years ago, the majority of people, about 90%, lived in rural areas. While ancient cities like those in Mesopotamia have disappeared, other cities have flourished and expanded. For instance, Cairo in Egypt now has a population of 22 million people.
The Industrial Revolution in the mid-1800s played a key role in the rapid urbanisation we see today. It began in England and spread to Europe and America, prompting people to move from rural areas to cities to work in factories. This migration caused city populations to grow rapidly. For example, London's population increased from one million in 1800 to over six million in just ten years.
Modern advancements in infrastructure, transportation, education, and entertainment continue to draw people to large cities. Today, more than half of the world's population lives in urban areas, and experts predict that by 2050, this number will rise to two-thirds.
The first cities to reach populations of over 10 million, known as megacities, were New York City and Tokyo in the 1950s. Today, there are 33 megacities around the world. Tokyo remains the largest with 37.3 million residents, but many cities, such as Delhi, Shanghai, Dhaka, São Paulo, and Mexico City, now have populations of over 20 million. Experts believe there will be 41 megacities by 2030.
Read the text and match the underlined words with their meanings.
About ten thousand years ago, the first cities began to form in places with fertile land near rivers, such as Mesopotamia and Egypt. People started growing crops and could settle in one location instead of constantly moving to find food. Rivers made it easier for them to trade with neighbouring communities.
Cities attracted people because of the opportunities for trade, education, and work. However, urbanisation is a relatively recent development. Until 250 years ago, the majority of people, about 90%, lived in rural areas. While ancient cities like those in Mesopotamia have disappeared, other cities have flourished and expanded. For instance, Cairo in Egypt now has a population of 22 million people.
The Industrial Revolution in the mid-1800s played a key role in the rapid urbanisation we see today. It began in England and spread to Europe and America, prompting people to move from rural areas to cities to work in factories. This migration caused city populations to grow rapidly. For example, London's population increased from one million in 1800 to over six million in just ten years.
Modern advancements in infrastructure, transportation, education, and entertainment continue to draw people to large cities. Today, more than half of the world's population lives in urban areas, and experts predict that by 2050, this number will rise to two-thirds.
The first cities to reach populations of over 10 million, known as megacities, were New York City and Tokyo in the 1950s. Today, there are 33 megacities around the world. Tokyo remains the largest with 37.3 million residents, but many cities, such as Delhi, Shanghai, Dhaka, São Paulo, and Mexico City, now have populations of over 20 million. Experts believe there will be 41 megacities by 2030.
Read the text again and complete each sentence with 1 - 2 words or a number from the text.
The earliest cities appeared around ten thousand years ago in areas with land near rivers.
About ten thousand years ago, the first cities began to form in places with fertile land near rivers, such as Mesopotamia and Egypt. People started growing crops and could settle in one location instead of constantly moving to find food. Rivers made it easier for them to trade with neighbouring communities.
Cities attracted people because of the opportunities for trade, education, and work. However, urbanisation is a relatively recent development. Until 250 years ago, the majority of people, about 90%, lived in rural areas. While ancient cities like those in Mesopotamia have disappeared, other cities have flourished and expanded. For instance, Cairo in Egypt now has a population of 22 million people.
The Industrial Revolution in the mid-1800s played a key role in the rapid urbanisation we see today. It began in England and spread to Europe and America, prompting people to move from rural areas to cities to work in factories. This migration caused city populations to grow rapidly. For example, London's population increased from one million in 1800 to over six million in just ten years.
Modern advancements in infrastructure, transportation, education, and entertainment continue to draw people to large cities. Today, more than half of the world's population lives in urban areas, and experts predict that by 2050, this number will rise to two-thirds.
The first cities to reach populations of over 10 million, known as megacities, were New York City and Tokyo in the 1950s. Today, there are 33 megacities around the world. Tokyo remains the largest with 37.3 million residents, but many cities, such as Delhi, Shanghai, Dhaka, São Paulo, and Mexico City, now have populations of over 20 million. Experts believe there will be 41 megacities by 2030.
Read the text again and complete each sentence with 1 - 2 words or a number from the text.
Cities offered people , education, and employment opportunities.
About ten thousand years ago, the first cities began to form in places with fertile land near rivers, such as Mesopotamia and Egypt. People started growing crops and could settle in one location instead of constantly moving to find food. Rivers made it easier for them to trade with neighbouring communities.
Cities attracted people because of the opportunities for trade, education, and work. However, urbanisation is a relatively recent development. Until 250 years ago, the majority of people, about 90%, lived in rural areas. While ancient cities like those in Mesopotamia have disappeared, other cities have flourished and expanded. For instance, Cairo in Egypt now has a population of 22 million people.
The Industrial Revolution in the mid-1800s played a key role in the rapid urbanisation we see today. It began in England and spread to Europe and America, prompting people to move from rural areas to cities to work in factories. This migration caused city populations to grow rapidly. For example, London's population increased from one million in 1800 to over six million in just ten years.
Modern advancements in infrastructure, transportation, education, and entertainment continue to draw people to large cities. Today, more than half of the world's population lives in urban areas, and experts predict that by 2050, this number will rise to two-thirds.
The first cities to reach populations of over 10 million, known as megacities, were New York City and Tokyo in the 1950s. Today, there are 33 megacities around the world. Tokyo remains the largest with 37.3 million residents, but many cities, such as Delhi, Shanghai, Dhaka, São Paulo, and Mexico City, now have populations of over 20 million. Experts believe there will be 41 megacities by 2030.
Read the text again and complete each sentence with 1 - 2 words or a number from the text.
The was the main reason for urbanisation in the 1800s.
About ten thousand years ago, the first cities began to form in places with fertile land near rivers, such as Mesopotamia and Egypt. People started growing crops and could settle in one location instead of constantly moving to find food. Rivers made it easier for them to trade with neighbouring communities.
Cities attracted people because of the opportunities for trade, education, and work. However, urbanisation is a relatively recent development. Until 250 years ago, the majority of people, about 90%, lived in rural areas. While ancient cities like those in Mesopotamia have disappeared, other cities have flourished and expanded. For instance, Cairo in Egypt now has a population of 22 million people.
The Industrial Revolution in the mid-1800s played a key role in the rapid urbanisation we see today. It began in England and spread to Europe and America, prompting people to move from rural areas to cities to work in factories. This migration caused city populations to grow rapidly. For example, London's population increased from one million in 1800 to over six million in just ten years.
Modern advancements in infrastructure, transportation, education, and entertainment continue to draw people to large cities. Today, more than half of the world's population lives in urban areas, and experts predict that by 2050, this number will rise to two-thirds.
The first cities to reach populations of over 10 million, known as megacities, were New York City and Tokyo in the 1950s. Today, there are 33 megacities around the world. Tokyo remains the largest with 37.3 million residents, but many cities, such as Delhi, Shanghai, Dhaka, São Paulo, and Mexico City, now have populations of over 20 million. Experts believe there will be 41 megacities by 2030.
Read the text again and complete each sentence with 1 - 2 words or a number from the text.
Experts think of the world's population will live in cities by 2050.
About ten thousand years ago, the first cities began to form in places with fertile land near rivers, such as Mesopotamia and Egypt. People started growing crops and could settle in one location instead of constantly moving to find food. Rivers made it easier for them to trade with neighbouring communities.
Cities attracted people because of the opportunities for trade, education, and work. However, urbanisation is a relatively recent development. Until 250 years ago, the majority of people, about 90%, lived in rural areas. While ancient cities like those in Mesopotamia have disappeared, other cities have flourished and expanded. For instance, Cairo in Egypt now has a population of 22 million people.
The Industrial Revolution in the mid-1800s played a key role in the rapid urbanisation we see today. It began in England and spread to Europe and America, prompting people to move from rural areas to cities to work in factories. This migration caused city populations to grow rapidly. For example, London's population increased from one million in 1800 to over six million in just ten years.
Modern advancements in infrastructure, transportation, education, and entertainment continue to draw people to large cities. Today, more than half of the world's population lives in urban areas, and experts predict that by 2050, this number will rise to two-thirds.
The first cities to reach populations of over 10 million, known as megacities, were New York City and Tokyo in the 1950s. Today, there are 33 megacities around the world. Tokyo remains the largest with 37.3 million residents, but many cities, such as Delhi, Shanghai, Dhaka, São Paulo, and Mexico City, now have populations of over 20 million. Experts believe there will be 41 megacities by 2030.
Read the text again and complete each sentence with 1 - 2 words or a number from the text.
By the year 2030, it is predicted that there will be cities with over 10 million people.
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