Bài học cùng chủ đề
Practice SVIP
Choose THREE phrases used to make complaints.
Reorder the words and phrases to make a complete sentence.
Reorder the words and phrases to make a complete sentence.
Reorder the words and phrases to make a complete sentence.
Reorder the words and phrases to make a complete sentence.
A customer is speaking to a restaurant manager. Reorder the sentences to make a meaningful conversation.
Manager: Good morning, how can I help you?
- The waiter was too rude and the plates were dirty.
- I am sorry to say this, but I want to make a complaint.
- Oh, I am sorry, what was the problem?
- I want my money back.
- Oh, I am sorry, what can I do?
Manager: OK. No problem.
A customer is speaking to a waiter at a restaurant. Complete the conversation using the phrases given.
Customer: Excuse me.
Waiter: Yes, sir.
Customer: I ordered this steak but the food is cold.
Waiter: Would you like me to warm it up for you?
Customer: No. I would like a properly cooked steak.
Waiter: OK. Yes, Sir. Is there anything else I can do for you?
Customer: Yes, my wife ordered a salad, but she hasn't got it.
Waiter: Oh, I'm sorry. I will take care of it right away.
Customer:
(Kéo thả hoặc click vào để điền)
A customer is speaking to a shop assistant at a store. Complete the conversation using the phrases given.
Shop assistant: Hi! How can I help you today?
Customer: There's a problem with the phone I bought from your store last week.
Shop assistant: Do you have the phone with you?
Customer:
Shop assistant: Let me check it. Oh, it does turn off.
Customer: How long will it take?
Shop assistant: It should take about two days. Is that okay?
Customer: Thank you.
Shop assistant: You're welcome. We'll call you when it's ready.
(Kéo thả hoặc click vào để điền)
Read the notice and choose the correct answer.
| You may return games that aren't opened to the shop and get your money back. |
You can return a game if __________.
Read the notice and choose the correct answer.
|
Wings Pizza Buy two pizzas at the same time, and we'll give you a third one for free! This offer is Mon-Fri only. |
Read the notice and choose the correct answer.
|
Lunar Café Unfortunately, two of our staff are ill today. (We must have at least three to open.) Open at 9 a.m. tomorrow. |
Read the notice and choose the correct answer.
|
High-tech Computer Store Bring us your old laptop when you get a new one from us and receive £100 off. |
Read the notice and choose the correct answer.
|
NEW SMARTPHONE Price: £200 10% Discount for students A free phone case with every phone on Saturday. |
Listen and choose the correct answer.
You will hear two friends talking about shopping. What did the boy buy yesterday?
Listen and choose the correct answer.
You will hear two friends talking about a new café. How will they find out where the new café is?
Listen and choose the correct answer.
How much did the boy's football shirt cost?
Listen and choose the correct answer.
You will hear a boy talking about buying some boots. Why did he buy the boots?
Three people are talking about their shopping experiences. For each question, choose the correct answer.
Who didn't like the crowded environment in the store?
Three people are talking about their shopping experiences. For each question, choose the correct answer.
Who needed help when choosing a product?
Three people are talking about their shopping experiences. For each question, choose the correct answer.
Who bought an item not for their own use?
Three people are talking about their shopping experiences. For each question, choose the correct answer.
Who plans to visit the store in the future?
Three people are talking about their shopping experiences. For each question, choose the correct answer.
Who was surprised by the variety of the products?
Three people are talking about their shopping experiences. For each question, choose the correct answer.
Who bought something that was a bit expensive for them?
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